Shipping Policy
Last updated: March 2026
Dispatch & Delivery
We aim to dispatch orders the same or next business day of payment confirmation, although this isn't always possible and same-day dispatch cannot be guaranteed. Please note that your chosen postage type does not affect dispatch times — Special Delivery guarantees next-working-day delivery by 1pm from the point of dispatch, not from the date of your order. We use tracked delivery services within the UK. Peptides are shipped in insulated packaging with cold packs where necessary to maintain product integrity during transit. Delivery times are usually 1–3 business days for UK addresses.
Returns
Due to the sensitive nature of research chemicals and the inability to verify storage conditions after dispatch, we cannot accept returns on opened or reconstituted products. Unopened items in their original sealed packaging may be eligible for return within 14 days — please contact us to arrange this. Damaged or incorrect orders will be replaced at no additional cost.
Address Accuracy
Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately — we may be able to amend the address before dispatch.
