Privacy Policy
Last updated: March 2026
1. Information We Collect
When you create an account or place an order, we collect personal information including your name, email address, shipping address, phone number, and payment details. We also collect technical data such as browser type, IP address, and pages visited through standard server logs.
2. How We Use Your Information
We use your personal data to process and fulfil orders, communicate order updates, manage your account, comply with legal obligations, and improve our services. We do not use your data for unsolicited marketing unless you have opted in.
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (e.g. payment processors, courier services) solely for the purpose of fulfilling your order. These providers are contractually obligated to protect your data.
4. Data Storage & Security
Your data is stored on secure, encrypted servers. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use essential cookies to maintain your session and shopping cart. We do not use third-party tracking cookies or advertising cookies. By using this website, you consent to the use of essential cookies necessary for site functionality.
5a. Google Customer Reviews
After a completed and paid order, you may be presented with an optional Google Customer Reviews survey opt-in on your order confirmation page. When this opt-in is presented, the required order information — your order reference, email address, delivery country and expected delivery date — may be transmitted to Google to enable the survey. Google will only email you a review request if you voluntarily choose to opt in. Opting in is entirely optional and declining has no effect on your order.
6. Your Rights
Under GDPR and UK data protection law, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may also withdraw consent at any time. To exercise these rights, contact us at the email address provided on our website.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order records are retained for a minimum of 6 years in accordance with UK tax and accounting requirements.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of the website following changes constitutes acceptance of the revised policy.
