Refund Policy

Eligibility for Refunds

Due to the nature of our products, refunds are only issued under the following circumstances:

• The product received is damaged or defective upon arrival
• The wrong product or variant was shipped
• The order was not delivered within the estimated timeframe and cannot be located by the courier

Non-Refundable Situations

We are unable to offer refunds in the following cases:

• Change of mind after purchase
• Products that have been opened, reconstituted, or used
• Orders where incorrect shipping information was provided by the buyer
• Delays caused by customs, import restrictions, or courier issues outside our control

How to Request a Refund

To request a refund, contact us within 14 days of receiving your order. Please include your order number, a description of the issue, and photographic evidence if applicable (e.g. damaged packaging or incorrect items). We aim to respond to all refund requests within 3 working days.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 working days. For bank transfers or cryptocurrency payments, we may request your preferred refund method. Shipping costs are non-refundable unless the error was on our part.

Replacements

In cases of damaged or incorrect products, we may offer a replacement at no additional cost instead of a refund, subject to stock availability. Replacements will be dispatched using the same shipping method as the original order.